How do I know my survey is online?
Your survey is online when it looks like this:
Under My Surveys, your survey will have a green box that says 'online'. This means your survey is active and visible to others. If it says anything else, it's not visible to others.
Read more: Where is my survey shown?
What your survey needs to be online:
✅ it is uploaded
✅ it has a survey code at the end of the survey message or thank you page.
✅ you have enough credits.
When do I have enough credits?
How many credits are 'enough' depends on your survey length.
Let's say your survey takes 5 minutes to completes, which means it will cost 5 credits per completion. Let's also say you have 0 credit balance.
Then you complete a 6-minute survey, which earns you 6 credits.
Since you only required 5 credits, this means your survey is now online.
Now someone will see your survey in the list, completes it. This will give them 5 credits, and deduct 5 credits from your balance.
You will now have 1 credit left over, which is not enough since you need 5 credits. This means you would have to earn at least 4 more credits to get your survey back online.
Read more: How do credits work?