My survey got blocked – what now?

Why is my survey blocked?

Respondents can flag a survey when they notice that something’s wrong with it. If a survey gets flagged too many times, it gets temporarily blocked, awaiting your review.

If your survey's been flagged and blocked, don’t fret. Here's why it might've happened and what you can do about it:

Reasons

Accessibility: Your survey could be inaccessible to respondents. Check your survey software’s privacy settings to ensure respondents can access it. Also, double-check that your survey link is correct and functional.
Completion link placement: Ensure your unique completion code link appears on the last page of your survey after respondents have clicked 'submit' their answers. This can be referred to as "End of Survey" in Qualtrics, “Confirmation message” in Google Forms, and "Customize thank you message" in Microsoft Forms.
Invalid Code: Confirm that the correct code is displayed and that the completion link is a clickable hyperlink in your survey. You can double-check your completion link in the settings section of your survey on your dashboard.

How to fix it?

Go to your dashboard, and click the tab 'My Surveys'.

Find the survey that is blocked, and click 'edit listing' survey (cogwheel).

Follow the instructions as mentioned

Where to find my code?

Follow the aforementioned steps 1-3 and skip the instructions until the last part 'setup tracking'.

What if something else is wrong?

If there’s another issue with your survey and you’re not sure how to fix it, reach out to us via the chat widget in the bottom right, or send us an email at hello@surveyswap.io. We'll happily help you to get your survey back on track!